Jetbagla Privacy Policy — Our Complete Commitment to Protecting Your Data

1Introduction & Consent

Jetbagla ("we", "us") takes your privacy seriously. This Privacy Policy ("Policy") explains how we collect, use, and protect your personal information.

By using the Jetbagla platform, you agree to this Privacy Policy. This policy should be read together with our Terms & Conditions should be read alongside this policy.

This policy has been developed in compliance with applicable Bangladeshi laws and international data protection standards. For any questions, please contact us at support@jetbagla.com.

2What Information We Collect

Jetbagla only collects information necessary to provide its services. The types of data we may collect include:

Personal Identity Information

• Name & Date of Birth: For account verification and age confirmation.
• Mobile Number: For transaction verification and security notifications.
• Email Address: For account notifications and communications.
• Address: Required for KYC verification.

Identity Verification Data (KYC)

• National ID (NID) or passport number.
• Scanned copy or photo of identity document.
• Selfie photo (with ID document).

Financial Information

• Mobile banking account number (Mobile Pay, Nagad, Rocket, etc.).
• Transaction history and amounts.
• Bank account details (where applicable).

Activity Data

• Betting history and preferred markets.
• On-platform time and activity logs.
• Device information (model, operating system, browser).
• IP address and location data.

Data Type	Reason for Collection	Mandatory?
Name & Mobile Number	Account Creation	Yes
NID / Passport	KYC Verification	Above a Specified Limit
Mobile Banking Number	Financial Transactions	Yes
IP Address	Security & Fraud Prevention	Automatic
Betting History	Service Improvement	Automatic

3How We Collect Your Data

Jetbagla collects your information through several methods, including:

• Directly Provided: Information you provide directly when filling out the registration form, uploading KYC documents, or contacting customer support.
• Automatically Collected: Data collected automatically while using the platform via cookies, log files, and tracking technologies.
• Payment Gateway: Transaction confirmation details received from mobile banking partners during payment processing.
• Third-Party Verification: Verification of information against authorized government databases for identity confirmation purposes.

4Purpose of Data Use

Jetbagla uses your information for the following purposes, each with its own legal basis:

• Service Delivery: Managing your account, processing bets, and completing financial transactions.
• Identity Verification: Age verification, KYC completion, and fraud prevention.
• Security: Detecting suspicious logins, preventing money laundering, and protecting your account.
• Customer Support: Resolving your complaints and queries.
• Service Improvement: Analyzing user experience to improve the platform.
• Legal Obligations: Sharing information as required by government authorities.
• Marketing: With your consent, we may send you relevant offers and bonus updates. You can opt out at any time.

5Data Sharing Policy

Jetbagla does not sell your data. However, it may be shared in the following limited circumstances:

• Payment Partners: Minimum necessary information shared with approved mobile banking partners such as Mobile Pay, Nagad, and Rocket to process transactions.
• Technology Providers: Hosting, database, and cybersecurity providers bound by strict confidentiality agreements.
• Law Enforcement: Mandatory disclosure of information in compliance with court orders or government directives.
• Fraud Prevention: Limited data sharing with industry-level fraud prevention systems.

6Cookies & Tracking Technologies

Jetbagla uses cookies and similar technologies to enhance your experience on our website and app.

Cookie Type

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: To analyze platform usage — helping us improve our services.

Cookies can be managed through your browser settings. However, disabling certain cookies may affect the availability of some platform features.

7Data Retention Period

Jetbagla does not retain your data longer than necessary. Retention periods depend on the type and purpose of the data:

• Account Details: Up to 5 years after account closure (as required by law).
• Transaction History: 7 years (as required by financial regulations).
• KYC Documents: 3 years after account closure.
• Customer Support Records: 2 years.
• Log files and activity data: 90 days to 1 year.

8Your Rights

As a Jetbagla user, you have the following rights:

• Right to Know: Right to know what data we hold about you.
• Right to Rectification: Right to request correction of inaccurate information.
• Right to Erasure: Right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to object to the use of your data for specific purposes.
• Right to Data Portability: The right to receive your data in an easily readable format.
• Right to Object: Right to opt out of marketing communications.

To exercise any of these rights, email us at support@jetbagla.com. We will respond within 7 business days.

9Children's Privacy

Jetbagla strictly does not provide services to anyone under 18. We never knowingly collect data from minors.

If you suspect a minor has registered on our platform, please notify us immediately at support@jetbagla.com. We will promptly close the account and delete all associated data.

10Security Measures

Jetbagla follows the highest industry security standards to keep your data protected:

• SSL/TLS Encryption: All data transfers are encrypted.
• AES-256 Encryption: Stored sensitive data is encrypted.
• Two-Factor Authentication (2FA): An additional layer of security.
• Regular Security Audits: Regular audits conducted by independent third-party experts.
• Access Controls: Only authorized personnel can access user data.
• Log Monitoring: Suspicious activity is detected in real time.

11Policy Updates

Jetbagla reserves the right to update this Privacy Policy as needed. For significant changes:

• You will be notified at least 14 days in advance via email or an in-platform notice.
• The "Last Updated" date will be clearly displayed at the top of the page.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.

12Contact

For any privacy-related questions, complaints, or requests, please contact us:

• Email: support@jetbagla.com
• Subject Line: Write "Privacy Request — [Your User ID]" in the subject line.
• Response Time: Within 7 business days.

For more information, please visit our FAQ Page View or About Us Read.